✔ Respond out of care, always put the needs of our participants first, and love them the way they are.

✔ Express empathy and compassion, and engage with our participants in an honest, courteous and meaningful manner.

✔ Develop familiar connections between carer and participant, maturing over time into a sense of mutual trust.

✔ Always tailor the care plan to the individual, rather than the individual to the care plan. Treat others the way you would expect yourself and your loved ones to be treated.

✔ Where possible, focus on holistic, positive life outcomes, paying particular attention to comfort, safety, socialisation, community participation, individuality, independence, physical health and emotional wellbeing.

✔ Adopt a proactive attitude, be attentive and utilise these qualities to enhance and enrich the lives of our participants in accordance with their lifestyle choices.

✔ Adopt an inclusive and united work ethic, fostering a positive and aspirational workplace culture by a commitment to developing skills and knowledge through continuous improvement.

✔ Support our carers through a positive and fulfilling work environment. Encourage collaborative critical thinking, and welcome feedback from both carer and participant to improve the quality of our services.

✔ Show resilience, lead by example, adapt to the changing lifestyle circumstances of our participants, always seeking to maximise their quality of life.

✔ Improve carer productivity and work satisfaction through innovation, and adapt to technological change and improved care methods.

✔ Through collaborative experience, formal training, addressing critical feedback and developing emotional intelligence, ensure the continual growth of EA's knowledge capital.

✔ Embrace change and versatility and seek ways to expand community networking and socialisation. Celebrate both small and significant successes and learn from failures.

✔ Behave with honesty, mutual trust and integrity. Treat others with courtesy, politeness, and kindness.

✔ Act ethically, amiably and welcome participants using their preferred name and means of address. Be accountable and uphold the highest management standards aligned with E & A's code of conduct and protocols.

✔ Respect participant lifestyle choices, religious beliefs, cultural traditions, diversity of opinion and individuality. Seek the extra mile to enhance dignity and wisdom at work and in the communities.

✔ Respect the privacy of our participants and the confidentiality of their records and information.

✔ Our carers are our lifeblood. Respect them as individuals and appreciate their diversity of experience.

✔ Speak out and tell the truth, do not talk behind people's backs. Show compassion and responsibility towards others and strive for a safe and healthy environment for all.

✔ Act inclusively and without discrimination.

✔ Advocate for our participants. Support, encourage and foster their capabilities, talents and goals. Seek ways to strengthen and empower our participants' self-belief, determination, and values.

✔ Honour the original inhabitants of our land. Pay respect to the past, present and emerging people. Seek efforts to build authentic relationships with indigenous people.

✔ Together we can achieve it all. That's our belief. Be vocal about the things that matter the most and seek ways to raise awareness.

✔ Always show a non-judgemental approach to care without prejudice, and provide equal opportunities for all.